All packages are sent via Australia Post.
Thank you for visiting and shopping at MK Watercolours. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|Shipment method||Estimated delivery time||Shipment cost|
|Australia Post standard||Packages will be posted within 1-3 business days, Postal arrival is usually between 3-5 business days, this is variable in accordance to Australia Post delivery times.||$8.50|
|Australia Post Express||Package will be posted within 24 hours of order being placed. Delivery is between 1-5 business days dependant on location of the delivery.||$11.50|
|Local Pickup||Valid for Sunshine Coast residents only. An email will be sent within 2 business days as to when the package can be collected from the shop located in Coolum Beach.||FREE|
* Overnight delivery is only available for orders within Australia and purchased before 11am Eastern Standard Time. Any orders that are placed after this time are not guaranteed to be posted the same day.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
MK Watercolours is not liable for any products damaged or lost during shipping. However, we acknowledge that sometimes the post isn’t very kind to packages. If you received your order damaged, please contact us so we can contact our carrier to come to a resolution of the issue.
Please visit our returns page for a detailed list on how to return an item