Here at MK Watercolours we pride ourselves in producing high quality prints. However, we understand that sometimes there is problems. If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it. You will be required to cover the postage costs of all returns.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
You will be charged a 15% re stocking fee for returned items.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Refunds that were purchased through Afterpay must go through Afterpay for refunds. MK Watercolours will contact Afterpay to gain the approval of the refund. Afterpay will refund the customer through their processes and policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you have any questions on how to return your item to us, contact us.